At The Peacocks Closet, we understand plans can change. Our cancellation policy is designed to offer fairness to both our customers and our team who prepare each order promptly after it’s placed.

If you wish to cancel an order, we recommend contacting us as soon as possible. Orders cancelled before dispatch will receive a full refund, processed back to your original payment method. Once your order has shipped, cancellation may no longer be possible, but you may still return the item following our returns process.

Key points to know about cancellations:

• Full cancellation is available before your order is dispatched
• Once shipped, cancellation is no longer guaranteed, and items may need to be returned instead
• Refunds are processed promptly but may take several days to appear, depending on your bank

We aim to keep this process straightforward, so you can shop with less pressure. To start a cancellation, email or call us with your order number and reason for cancellation. A team member will confirm the status and next steps.

If the product has already shipped, we can guide you through returning it. Items must be returned unused and in original packaging. Once we receive and inspect them, a refund minus any shipping fees will be arranged.

This policy helps us manage stock levels responsibly and avoid unnecessary shipping, which also benefits the environment. The Peacocks Closet values clear communication, so if you have any questions about cancellation or returns, please reach out anytime.